I have been a client of Davina Baldwin's for more than 5 years now, and she and her staff - particularly Lori and Rory - have always treated me well, answering my questions and getting information I need quickly and thoroughly. Everyone here is professional, friendly and patient. I have both my homeowner's and vehicle insurance through this brokerage. I highly recommend this office for your insurance needs!

Recently added an additional policy with State Farm through Davina Baldwin’s office. Davina and her staff were helpful and made the process quick and easy. I always appreciate the level of professionalism and service from this office. Highly recommend

So happy Davina is our agent! Whether we speak to Davina directly or one of her staff, the customer service is outstanding!

Davina treated us well, but absolutely do not use State Farm for home insurance if you even want them to actually cover hail damage. Our neighborhood was hit by a hail storm last summer and State Farm has been completely irresponsible in the handling of our claim. The first inspection of our home's damage was done by a third part appraise State Farm sent. They found substantial damage to the siding and downspouts, but denied that there was hail damage to the roof or gutters. After a month of submitting further photos showing the roof/gutter damage and SF refusing to do a second inspection they finally agreed to send out a SF adjuster to do a second inspection. The inspector arrived 20 minutes late and would only call me "young lady" (even though I am a woman in my mid-30s and told him my name). He immediately said there was indeed gutter damage which the first inspection missed. He provided me with a State Farm brochure showing roof hail damage images in comparison to other forms of damage. When he finished his inspection he told be he was denying the roof hail damage, stating that our roof's damage was from blistering. I took out the pamphlet from SF that he had just given me and showed him the hail damage photos in it and then photos of my roofs damage the contractor had taken on the roof with him. The photos showed the same damage as the hail images in the SF brochure. I asked the adjuster multiple times to explain to me how my roofs images were different than the hail damage images in the brochure. He did not once answer this question but instead showed me photos of another home in another state that been hit by softball sized hail and saying "this is what hail damage looks like". I do not understand how he used this as justification for denying my roof claim when the photos he showed me were for softball sized hail hitting vinyl siding and my home has 1" sized hail on asphalt shingles. The adjuster then began saying there was no "collateral damage" on my home to justify that the roof damage was from hail. I asked him to look at the front side of my home that had hail marks every 5-6". He would not even come into the front yard to look at this. Instead he put his ladder in his truck and stood next to it and asked "everything good?", when I replied "no, I would like to you come look at the damage to the siding that the other appraiser said is heavy hail damage" he just got in his truck and left. My contractor and I could not believe how unprofessional he behaved. When I got my updated estimate of coverage from SF two days later, I saw that this adjuster had only ended up giving coverage for 50% of my gutters. I am appalled at the manner State Farm is choosing to treat us after 8 years of paying home insurance premiums and never making a claim before this. If you want to avoid paying years of premiums and then have half of your claim denied without a reason, steer clear of State Farm.

Davina spent over an hour with me today thoroughly going over my various insurance coverages and explaining different options. I appreciate her time and expertise.